S/O 563795 cs-lime-05 that stopped working

1

Hi, we have a customer who reported the following issues with a cs-lime-05 they ordered:

"Yesterday it decided to stop working.**

**It appears to be dead, the LED doesn’t light and the fan I had connected to it doesn’t spin, also it is not recognised by a computer."

Are there any trouble-shooting measures they can try or would you suggest we replace this unit for them?
Thank you
Tom

2

If it is not recognised at all by the computer and no LEDs come on, and they have tried more than one computer, it sounds like a hardware failure and the only option would be to replace it. However, it would be helpful to know more about the setup at the time of failure. E.g.:

  • did it fail while running
  • was an external power supply being used
  • could it have overheated (still a possibility when using a fan, depending upon the exact setup)

In general it will prove much easier to diagnose if they could post here directly and this is how we usually debug.